Problem: You have some GIF (GIFF) images which you want to publish, but they do not appear when your published file is imported into our QuarkXPress or Adobe InDesign document

This only occurs when you have selected the Automatic Size option in the CatBase Picture settings dialogue.

For some reason that we are unable to fathom, the QuickTime routines that are used to get information about images in CatBase cannot work with 16-bit GIFs. The solution is to save them as 8-bit GIFs or in another format, such as JPG.

Did this article answer your question?

If it didn't, please use the Contact form to ask us! Or simply send an email to support@catbase.com.