Error message: "We have not been able to verify your leasing status ..."


When starting up CatBase, you receive a message saying that CatBase has been unable to verify your leasing status for more than a week.


Each time you start CatBase it checks our online registration database to make sure that you are authorised to use the software and that you are not using more user licences than you have purchased. If CatBase can't contact the registration database, you may receive this error message. The usual cause of this problem is a firewall blocking access to the registraiton database.


Please see this Knowledgebase article.

If that does not solve the problem, pleasecontact us

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